Technical Support (TechConnect)
Regardless of your business goals, TechConnect can help you unlock the potential of your operation.
Using the valuable tools packaged with every TechConnect contract and our team of trained experts, you have ability to reduce maintenance time and costs, and improve your overall equipment effectiveness.
Let us help you define a support program designed around your specific business requirements and budget.
Service and product support options available include:*
Welcome kit - essential support agreement information, support authorization number, local support telephone number and user guide
Software maintenance - software update downloads, software update media and emergency software replacement
Online support center access - knowledgebase tech notes, interactive forums, product notifications, manage service tickets and submit questions via email
Real-time, product-level phone support - standard product and programming software, telephone and live chat support available in 20+ languages and remote desktop troubleshooting
Training advisor - an online assessment tool to help you determine the knowledge of your workforce and to build a tailored training plan
Genius webinars - extend and apply knowledge gained via access to on-demand library of online technical seminars
*Optional 24x7x365 upgrade available. NOTE: You may select different TechConnect Support service levels for different areas of your plant or application. Please contact your French Gerleman Account Manager for details.
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All rights reserved. Copyright 2020. Applied Technologies. A French Gerleman Technology Company.
All products, images, designs, videos and specifications shown on this website are subject to change at any time without notice. Some products or services shown on this website may not be available at all French Gerleman locations.